CODE OF CONDUCT
This Code sets out how each employee will conduct themselves whilst in the employ of Vigilo Security Ltd (“the Company”). This Code together with your offer letter, Contract of Employment and the Employee Handbook form part of your written contract of employment.
1. Employees shall recognize at all times that they represent the client and should do in a calm and courteous manner.
2. All employees shall be required to maintain proper standards of appearance and deportment whilst on duty.
3. All employees shall
a. Complete the required tasks promptly and diligently, unless there is due and sufficient cause not to.
b. Remain at their place of work unless permission to leave is given or there is sufficient cause.
c. Ensure that all oral or written statements made by them, of whatever description are true and accurate.
d. Maintain carefully all documents and ensure that any alterations, disposal, or erasure of documents is carried out only with proper authorization.
e. Maintain confidentiality on any matter relating to the employer or his clients either past or present.
f. Maintain a very high level of personal integrity, and scrupulous in accounting for keys, money or property received in connection with the employer’s business.
g. Extend courtesy to persons encountered in the course of work, ensuring that any exercise of authority is only that required in connection with the employer’s business.
h. Ensure that any actions taken by them are such as not to bring discredit on the employer, the client or fellow employees.
i. Wear the employer’s uniform, and use their equipment and identification only with the employer’s authority.
j. Ensure that they are not under the influence of, or consume, alcohol or restricted drugs whilst at work.
k. Immediately notify any conviction for criminal or motoring offence to the employer.
l. Not allowed unauthorized access to client’s premises.
m. Ensure that they use employer’s equipment or facilities only with authorization.
n. Not fraternize with customers, friends or relations whilst on duty.
o. Never abuse their position of authority and immediately report any incident or involvement with the police that could affect their continued employment as a door supervisor.
p. Wear the SIA licence prominently on the outside of their clothing
q. To refuse access to anyone whose presence at the event might render the designated premises supervisor subject to prosecution.
r. To ensure that consent is obtained from each customer in front of a witnesses prior to any search taking place, if personal searches are required as a condition of entry
s. Not to search individuals of the opposite sex and to ensure that any items seized are dealt with strictly in accordance with the licensed premises or events policy.
t. To maintain good order on the licensed premises or event and to ensure the safety of the public by awareness of fire and emergency equipment and evacuation procedures.
u. To use tact and diplomacy as the first tool to control any conflict
v. To use the minimum of force required for the purpose, if tact and diplomacy doesn’t work.
w. To act fairly and not unlawfully discriminate against any person, eg on the grounds of colour, race, religion, or disability and should always be prepared to justify their actions.
x. Assist the emergency services in whatever way they request and ensure they are not obstructed in the execution of their duties.
y. Be aware of procedures for informing the management and public of an emergency, for taking immediate action and for alerting the emergency services.
